Terms of service

Last Updated: October 29, 2026

1. About Wallotic

Welcome to Wallotic (“Wallotic,” “we,” “us,” or “our”). We operate this online store and website, including all related content, features, products, and services, to provide customers with access to our art and home décor collections.

These Terms of Service (“Terms”) govern your access to and use of our website and your purchases from Wallotic.

By visiting our website, placing an order, or using our services, you agree to these Terms and our applicable store policies. If you do not agree to these Terms, please do not use our website or services.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes. You must not use our website to engage in fraudulent activity, interfere with its operation, attempt unauthorized access, distribute malicious software, or infringe the rights of others.

We reserve the right to take reasonable measures to protect our website, customers, and business against suspected fraud, abuse, security threats, or unlawful activity, subject to applicable law.

3. Our Products

Wallotic offers decorative artwork and home décor products, including ocean-inspired artwork and textured wall art.

We make reasonable efforts to present our products accurately through photographs, descriptions, dimensions, materials, and other product information. However, the appearance of a product on your screen may differ from the physical product because of display settings, lighting, photography, production techniques, and material characteristics.

Certain textured or artistically finished products may display minor variations in texture, surface detail, color, or finish. Such variations may be part of the product's intended artistic character.

These variations do not excuse a product that is materially different from its description, defective, damaged, or otherwise non-conforming under applicable law.

Please review product descriptions, measurements, materials, and other available information carefully before purchasing.

4. Product Availability and Changes

Product availability may change without notice. We may update product descriptions, designs, specifications, prices, or availability as our collections and operations evolve.

If a product becomes unavailable after you place an order, we will notify you and, where appropriate, offer cancellation and a refund or another solution in accordance with applicable law.

We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to our obligations to customers with existing orders and any applicable legal requirements.

5. Orders and Acceptance

When you place an order, you are submitting a purchase request to Wallotic.

After receiving your order, we may send an order acknowledgment by email. An acknowledgment confirms that we received your order but does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review or decline an order where there is a legitimate reason, including suspected fraud, payment authorization problems, material pricing or listing errors, product unavailability, or delivery restrictions.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-processing requirements.

You are responsible for providing accurate billing, shipping, and contact information. Please contact us promptly if you discover an error in your order details. We cannot guarantee that changes or cancellations will be possible once an order has entered processing or fulfillment.

6. Prices and Payment

Product prices are displayed on our website in the currency indicated at checkout. Prices, promotions, and product availability may change, but a change will not retroactively alter an order already accepted unless otherwise agreed or required by law.

The amount payable may include product prices, shipping charges, applicable taxes, and other charges disclosed at checkout.

Payment must be authorized through an available payment method before an order can be processed. We do not directly store complete payment-card details when those details are handled by third-party payment providers.

If a payment is declined or cannot be verified, we may delay processing or cancel the affected order and notify you where appropriate.

Any discounts, promotional codes, or special offers are subject to their stated conditions and cannot be combined unless expressly permitted.

7. Taxes, Customs, and Import Charges

Depending on the destination, the purchase price and checkout total may include applicable taxes or may exclude certain taxes, duties, customs fees, import charges, or other government-imposed amounts.

Where such charges are not collected at checkout, they may be assessed by the destination country's customs authority or another relevant authority.

Before completing your purchase, please review the charges disclosed at checkout and the shipping information available for your destination.

Responsibility for taxes, duties, and import charges will be determined by the information provided at checkout, the shipping arrangement, and applicable law. We will not impose undisclosed additional charges contrary to applicable law.

Customs processing may also affect delivery times. We cannot guarantee the timing of decisions or inspections made by customs authorities.

8. Shipping and Delivery

We ship to the destinations listed in our shipping information and available at checkout.

Order processing times, estimated shipping times, shipping methods, and applicable fees are described in our Shipping Policy or during checkout. Delivery estimates are estimates rather than guarantees unless expressly stated otherwise or required by law.

Delivery may be affected by factors outside our reasonable control, including carrier delays, customs inspections, severe weather, transportation disruptions, and inaccurate delivery information.

If we become aware of a significant fulfillment delay, we will take reasonable steps to communicate with you and provide any options required by applicable law.

You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address supplied is incorrect or incomplete, we will work with you and the carrier to determine the available options. Any additional charges or remedies will be handled in accordance with our disclosed policies and applicable law.

If your order arrives damaged, is missing, or appears to have been lost in transit, please contact us promptly with your order number and relevant photographs or other supporting information, if available. We will investigate the issue and determine an appropriate resolution.

Nothing in this section excludes any delivery, risk-of-loss, or consumer rights that cannot lawfully be excluded.

9. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains how to request a return, refund, or exchange, including the applicable conditions, time limits, and return procedures.

For eligible returns, customers must follow the instructions provided by our customer service team. Where required, products should be returned in an appropriate condition and packaged securely to reduce the risk of damage during transit.

Return shipping costs, refund processing, and any applicable exceptions are governed by our Return and Refund Policy and applicable law.

If a product arrives damaged, is defective, or materially differs from its description, please contact us with your order details and supporting information. We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Custom-made or personalized products may be subject to different return rules where permitted by law. Any such restriction will be disclosed where relevant and will not remove rights that applicable law makes mandatory.

Nothing in these Terms or our Return and Refund Policy limits any mandatory cancellation, withdrawal, refund, repair, replacement, or other consumer rights available under applicable law.

Return and Refund Policy: https://wallotic.com/pages/refund-policy

10. Artwork, Copyright, and Intellectual Property

Unless otherwise indicated, the content on our website, including product photographs, artwork, illustrations, graphics, logos, written descriptions, designs, and other materials, is owned by Wallotic or used with appropriate authorization.

These materials are protected by applicable intellectual property laws.

You may view our website and use its content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, commercially exploit, publicly display, or create derivative works from our content without prior written permission from the relevant rights holder, except where permitted by applicable law.

Purchasing a physical artwork does not automatically transfer copyright or other intellectual property rights in that artwork. Unless we expressly agree otherwise in writing, any intellectual property rights remain with their respective owners.

If you believe content on our website infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain your concern.

11. Customer Reviews and Submissions

If you submit a review, photograph, suggestion, comment, or other material to Wallotic, you confirm that you have the rights and permissions necessary to submit it.

You retain ownership of content you create, subject to any rights you grant to us under this section.

By submitting content, you grant Wallotic a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes reasonably connected with operating, improving, and promoting our business, subject to applicable law and any permissions or limitations agreed with you.

This license does not authorize us to use your content in a way that violates applicable law or rights that cannot be waived.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing, fraudulent, or otherwise inappropriate.

We may moderate or remove submitted content where reasonably necessary, subject to applicable law. We do not guarantee that every review or submission will be published.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other tools that support our operations.

Third-party services may be subject to their own terms and privacy policies. We encourage you to review those policies where relevant.

We are not responsible for third-party websites or services that we do not control, except to the extent responsibility cannot be excluded under applicable law.

The availability of a third-party link or service does not constitute an endorsement of every product, statement, or practice of that third party.

13. Privacy and Personal Information

We collect and process personal information in connection with website operation, order processing, payment coordination, delivery, customer support, security, and other purposes described in our Privacy Policy.

Our use of personal information is governed by our Privacy Policy and applicable data protection laws.

Certain services, including Shopify, payment providers, and fulfillment or shipping partners, may process relevant information to perform their respective functions.

Please review our Privacy Policy for information about the personal data we collect, how it is used and shared, and the rights available to you.

Privacy Policy: https://wallotic.com/pages/privacy-policy

14. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

Where permitted by law, we may correct errors and update information. If an error materially affects an order you have placed, we will take reasonable steps to notify you and explain the available options before proceeding where required.

We will not use this section to avoid obligations that apply to an order already accepted or to remove any mandatory consumer rights.

15. Prohibited Activities

You must not use our website or services to:

• Violate any applicable law or regulation.
• Infringe intellectual property, privacy, or other rights.
• Submit false, misleading, or fraudulent information.
• Attempt unauthorized access to our systems or accounts.
• Interfere with website security, availability, or performance.
• Introduce malicious code or engage in harmful automated activity.
• Use our website to harass, threaten, defraud, or harm others.

We may restrict access or take other reasonable action in response to prohibited activity, subject to applicable law.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free of harmful components. We will take reasonable measures to maintain and protect our services.

Nothing in these Terms excludes or limits any product warranty, statutory guarantee, or consumer protection right that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Wallotic will not be liable for indirect or consequential losses arising from the use of our website or services where those losses are not reasonably foreseeable or are otherwise lawfully excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury where such liability cannot lawfully be excluded, or any other liability that applicable law does not permit us to exclude or limit.

Where liability may lawfully be limited, the limitation will apply only to the extent permitted by the law governing the relevant claim.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs directly arising from your unlawful use of our website, your infringement of third-party rights, or your material breach of these Terms.

This section does not apply to the extent a claim results from Wallotic's own conduct or where such an allocation of responsibility is prohibited by applicable law.

19. Suspension and Termination

We may suspend or restrict access to our website where reasonably necessary to address fraud, security threats, unlawful activity, or material violations of these Terms.

Termination or suspension of website access will not remove rights or obligations that have already accrued, including obligations relating to accepted orders, refunds, privacy, or applicable consumer protection laws.

Any provisions that by their nature should continue after termination will remain effective to the extent necessary and lawful.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, business operations, website features, or legal requirements.

When we make changes, we will update the “Last Updated” date above. The revised Terms will apply from the date they are published unless otherwise stated or required by law.

Changes will not retroactively remove rights or alter obligations relating to an existing order where doing so is prohibited by applicable law.

We encourage you to review this page periodically.

21. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies and disclosures expressly referenced in them, form the agreement governing your use of our website, subject to any separate written agreement and mandatory legal rights that apply.

22. Contact Us

If you have questions about these Terms, your order, or our products, please contact us:

Brand: Wallotic
Legal Business Name: Starchic Trading Co., Limited
General Inquiries: hello@wallotic.com
Customer Support: support@wallotic.com
Business Address: 7 Shing Fong Street, Office 2, 4/F, Kwai Fong Commercial Centre, Kwai Chung, New Territories, Hong Kong SAR
Business Jurisdiction: Hong Kong SAR

We will make reasonable efforts to respond to customer inquiries within a reasonable period.

Thank you for choosing Wallotic.