Refund Policy

Order Changes & Cancellations
We understand plans can change. Our studio typically needs 3 business days to prepare and dispatch your piece.You may cancel your order within 24 hours of purchase, as long as it has not yet been shipped.  If you cancel within this window and your order is still with us, you will receive a full refund. Once your order has left our studio or the 24-hour period has ended, cancellation is no longer available — but you can still use our return process after delivery. To cancel, email us at support@[yourbrand].com.

Returns Within 30 Days
If you are not completely happy with your piece, you can request a return within 30 days of delivery. To qualify, the item must be in the same condition you received it: unused, undamaged, with all original tags and packaging. A receipt or order confirmation is also required. To start a return, contact us at support@[yourbrand].com.

Return Shipping Costs
If you are returning an item for personal reasons, you are responsible for the return shipping cost. If the return is due to a product issue, please contact us first to confirm the issue. Once confirmed, we will cover the return shipping cost. After we approve your return, we will send you a return label and clear instructions on how and where to send your package. Please do not send anything back before requesting a return; unauthorized returns will not be accepted. For any return questions, email support@[yourbrand].com.

Damaged or Incorrect Items
Please check your order as soon as it arrives. If you find any damage, defect, or if you received the wrong item, contact us right away. We will review the issue and make it right.

Items That Cannot Be Returned
Some items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom or personalized pieces, and personal care products (such as beauty items). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you are unsure about a specific item, please reach out. Sale items and gift cards are final sale and cannot be returned.

Exchanges
The fastest way to get a different item is to return the original piece. Once your return is approved, you can place a new order for the item you want.

European Union – 14-Day Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without explanation. As with our standard returns, the item must be in the same condition as received: unused, undamaged, with tags and original packaging. A receipt or proof of purchase is also required.

How Refunds Are Processed
After we receive and inspect your return, we will let you know whether the refund is approved. If approved, we will automatically issue the refund to your original payment method within 10 business days. Please keep in mind that your bank or card provider may need extra time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@[yourbrand].com.