Order Changes & Cancellations
Cancel within 24 hours of purchase if your order has not shipped — full refund. After 24 hours or once shipped, please use the return process. Email: support@[yourbrand].com.
Returns Within 30 Days
Request a return within 30 days of delivery. Item must be unused, undamaged, with original tags and packaging. Receipt or order confirmation required. Email: support@[yourbrand].com.
Return Shipping
Personal reasons: customer pays return shipping. Product issue: contact us first; once confirmed, we cover it. Do not send items back before approval.
Damaged or Wrong Items
Inspect your order on arrival. If damaged, defective, or incorrect, contact us immediately. We will make it right.
Non-Returnable Items
Perishables, custom/personalized pieces, personal care products, hazardous materials, flammable liquids or gases. Sale items and gift cards are final sale.
Exchanges
Return the original item first. Once approved, place a new order for the item you want.
EU 14-Day Withdrawal
EU orders may be cancelled or returned within 14 days for any reason. Same condition requirements apply.
Refunds
After inspection, we notify you if the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Bank processing may take longer. Contact us if more than 15 business days have passed.